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IT System & Incident Coordinator

Hybrid
  • Birkirkara, Birkirkara, Malta
Technology

Job description

Do you want to join StablR’s mission to enable an open and unified banking infrastructure to realize easy, transparent, and safe access to financial operations for anyone, anywhere, anytime?! Then read on!


About StablR

With its StablR Euro (EURR) a fully euro-backed stablecoin, StablR will transform the stablecoin market by establishing a fresh benchmark for stability and trustworthiness. StablR ensures regulatory compliance while prioritizing custodial safety and transparency through innovative blockchain technology.

Founded end of 2022 and officially registered as a Virtual Financial Asset Issuer at the Malta Financial Services Authority in June 2023 (and in the final stages of our EMI License application), StablR issued its first stablecoins in October 2023 and has rapidly gained traction. StablR provides a high level of visibility on its reserves through daily statements brought on-chain through Chainlink; and fiat funds are fully segregated from the issuer to ensure the lowest counterparty risk in the industry. Our innovative solutions contribute to a secure and efficient financial ecosystem, thereby distinguishing ourselves in the world of Blockchain and Stablecoins.


As we continue to grow, we therefore are seeking a IT System & Incident Coordinator, based in Malta, to implement system as well as security best practices and optimizations within StablR’s IT infrastructure, and take the overall responsibility and authority during disruptions and incidents. The ideal candidate for this role should possess a blend of technical skills to manage complex systems and projects in system optimization, automation tooling, and network protocols, along with understanding of and experience in the fintech industry.

Within this role, you also take on the role as Incident Commander where you are the primary point of contact and source of truth about disruptions and/or incidents while guiding them to its resolution as quickly and completely as possible. This is a coordinating role

StablR is operating in Malta and Amsterdam with a talented and passionate team of currently 18 people that is working hard to realize the StablR dream, and we want you to join us!

Job requirements

Technical Responsibilities:

  • Analyze, troubleshoot, and resolve complex IT issues of all kinds (hardware, software, and related IT services).

  • Take ownership in handling first- and second line (L1, L2) support requests related to the maintenance and operation of StablR’s IT infrastructure.

  • Perform L1 and L2 support activities such as issue, triage, and routing.

  • Offer internal technical support.

  • Implement security requests that improve the security posture and resilience of StablR’s platform.

Administrative Responsibilities:

  • Implement and update standard operating procedures and best practices.

  • Provide and prepare clear and concise optimizations for the IT Operations strategy.

  • Build and maintain relationships with your colleagues and StablR’s vendors to strengthen the quality of resolving technical issues.

  • Write and update IT System and Security documentation.

  • Manage system requests during periodic audits (internal and external).


Incident Management:

  • Coordinate and safeguard the big picture and manage all moving pieces during an incident.

  • Prepare for incidents by setting up dedicated communication channels, and provide training on best practices.

  • Dynamically gather and command your incident team towards quick resolution.

  • Delegate resolution tactics to subject matter experts, foster alignment during incidents, and manage potential panic situations.

  • Provide extensive post-mortems and own the documentation process.

  • Interact with regulators on disruption and/or incident requests.


Your Profile:

  • Bachelor in Computer Science, Information Technology or a related field.

  • Experience (minimum 6 years) in IT Support, Network Admin, Cloud Admin or Technology Analyst roles within institutions with a strong IT platform focus, preferably in the cryptocurrency or fintech industry.

  • Extensive understanding of computer software, hardware, and peripherals.

  • In-depth knowledge of various applications, networks, and systems (i.e. MacOS, Windows, Linux, Google).

  • Hands-on attitude by performing the detailed implementation work, but at the same time able to understand and stay up to date with the organization’s complete IT system and infrastructure on a high-level.

  • Passion to drive efficiency and automation within the IT system landscape in a start-up environment.

  • Strong analytical, documentation and problem-solving skills.

  • The ability to take command in a high-stress situation, carefully synthesize from listening during incidents, and make quick, confident decisions.

  • Excellent communication and interpersonal abilities with the ability to liaise effectively with internal teams, regulatory authorities, and external stakeholders.

  • High-level knowledge of incident management best practices and systems (experience with major incidents is a pre).


What we offer:

Next to a competitive salary you will get:

  • Dynamic and collaborative work environment

  • Flexible hybrid work opportunities

  • At least 24 Days of Basic of Leave (plus extra days for any Maltese Public Holidays that fall on weekends) to recharge your batteries

  • Flexible working hours

  • Opportunities for career growth within a rapidly expanding industry

  • Sponsored learning opportunities

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